Guaranteed The Most Comfortable Pillow You’ll Ever Own! ™

FAQ

How much is shipping?

We offer flat rate shipping in order to allow the customer to order multiple pillows for one flat shipping rate. $9.98 U.S., $19.99 Alaska & Hawaii, $19.99 Canada. For International Shipping, or large orders please call customer service at 800-308-1299.

How will my product ship?

Standard Products ship Fed Ex Smart Post. Estimated delivery time is 10-14 calendar days *Excluding Mattress Toppers, allow 7 -10 business days for delivery. If ordering a mattress topper with a pillow, pillows will arrive first, mattress toppers will come separately. Expedited options also available for pillows shipped to the continental US.

How do I know what pillow I have?

  • Yellow: will have yellow writing on the tag
  • White: will have black writing on the tag
  • Green: will have green writing on the tag
  • Blue: will have blue writing on the tag
  • Red: will have a red dot sticker on the tag

Do the pillows come with pillow cases?

They are not included, but we do have sets of pillows cases for both our Standard/Queen and King size pillows, as well as single cases available for the GoAnywhere, Travel, MyFirst, Bolster and Body Pillows. Please see the Store tab "Pillowcases" to order.

What kind of pillow cases can I use?

100% cotton, open ended pillow cases. Using another fabric blend or material will take away the cooling effect of the pillow. Do not use pillow protectors since they will take away the cooling effect of the pillow. Pillow protectors are also not needed since MyPillow® is washable and dryable.

Where are the My Pillow store locations?

  • Burnsville Center, Burnsville, MN
  • Rosedale Center, Roseville, MN
  • Southern Hills Mall, Sioux City, IA
  • Empire Mall, Sioux Falls, SD
  • Rushmore Mall, Rapid City, SD
  • Columbia Mall, Grand Forks, ND
  • Gateway Mall, Lincoln, NE

See our Place to Buy for details on our stores and other places to buy.

Does My Pillow ship to Canada?

Yes we do! We have a shipping facility within Canada so you will never incur any additional duty fees or taxes. Please contact us with any other questions.

Why does MyPillow® seem lumpy?

The Patented 3 piece interlocking fill may appear to be lumpy, but once you start sleeping on it you will soon realize that you can easily move the fill and adjust it to fit your perfect sleep position. Continued washing and drying of your MyPillow® also helps condition the fill while providing a clean, sanitary place to rest your head at night.

Why is MyPillow® going flat?

The patented 3-piece interlocking fill used in MyPillow® is warranted to not go flat for 10 years. If you find your pillow is going flat, it may be due to the pillow needing to be laundered. If after washing and drying you’re MyPillow® you still find the pillow is going flat, please contact My Pillow customer service.

Why is MyPillow® hot?

My Pillows 3 piece interlocking fill is designed to provide a cooling effect by allowing the pillow to breathe. Check to make sure you are not using a pillow protector or any other type of pillow case other than 100% cotton, open ended Pillow Case.

How do I wash MyPillow®?

Wash:

  • Cold or Warm on regular cycle (not delicate)
  • Use any detergent. Do not use fabric softener.

Top Loading Machines

  • Place 2 pillows in washer to balance.
  • If only 1 pillow, balance with towels.

Front Load Machines:

  • Wash pillows with a full load of laundry

Dry

  • Tumble Dry with HIGH heat.
  • No dryer balls or fabric softener
  • Use extra spin cycles to lessen drying time.
  • Do not worry about over-drying.

Frequency:

We recommend laundering every 4 months, even if clean.

If you have allergies, every 2 months or as often as needed.

MyPillow®’s 10-Year Warranty covers laundering.

See MyPillow® washable pillow page for more details.

How do I use the MyPillow® Topper?

MyPillow® Toppers are designed with 4 heavy duty elastic straps that help keep it in place. Simply lay the Topper onto your current mattress and use the straps to secure it.

What kind of sheets do I use with the Topper?

MyPillow® Toppers  are designed to be used with deep fitted sheets. We recommend a 400 thread count or less type of sheet in order to allow the Phase Change Material to help regulate your temperature to keep you comfortable all night long.

How do I care for the MyPillow® Topper?

The cover is machine washable and dryable. Simply unzip the cover and launder it the same way you launder our pillows (see washing drying instruction above). The cover will come out feeling just as silky smooth and luxurious as it did the day you purchased it wash after wash.